Payment confirmed — you're all set

You're Done.
Mark Has Everything He Needs.

Your payment has gone through and your website details are with Mark. There's nothing else you need to do — your Friction Audit Lite is underway.

Paid

Done ✓

Details Shared

Done ✓

Mark Reviews

Within 48 hours

4
Video Delivered

Within 36 hours

✅  Nothing else needed from you right now

You've done everything. Your website URL and business details are with Mark and your audit is in the queue. Check your inbox within 36 hours — your personalised video will be waiting there along with a written priority action list. If it doesn't arrive within 36 hours, check your spam folder first then reply to your order confirmation email and Mark will sort it immediately.

Now Mark has your details and your audit is in the queue
48hrs Mark personally reviews your website
36hrs Your video audit and action list land in your inbox

What happens behind the scenes from here

  • 1
    Mark reviews your order and your website details — he'll look at the context you've given about your business and what isn't working, then visit your website with that in mind. No template. No checklist automation. Mark personally spending time on your pages.
  • 2
    He walks through your website as a first-time visitor — your homepage, About page, Services page, contact or booking page, and anything else that's relevant to how a prospect would experience your site. He's looking for the exact moments where trust stalls and people are likely to leave.
  • 3
    He records your 15-minute video — screen-sharing your actual website, narrating what he finds in plain, honest English. What's working. What isn't. What he'd prioritise fixing first. And specifically whether video would make a difference — and if so, which video, on which page, doing what job.
  • 4
    Your audit arrives in your inbox within 36 hours — the Loom link plus a written priority action list of the 3 to 5 things Mark would fix first in order of impact. Watch it once. Watch it again with a notepad. Then start with the top priority.
  • 5
    If you have questions after watching — just reply — to the email the audit arrives in. Mark reads and responds to every reply personally. No support desk. No ticket system. No waiting days for a response.
Mark Orr — Friction Point Video
A note from Mark Founder, Friction Point Video

"Thank you. Genuinely. I know £97 isn't nothing, and I don't take it lightly that you've trusted me with your website. Every audit I do gets my full attention — not a junior member of the team, not an AI tool running a scan, me personally looking at your pages and telling you honestly what I see. I'll have something useful in your inbox within 36 hours. In the meantime, if anything comes to mind that you'd like me to pay particular attention to — just reply to your order confirmation email and let me know."

Payment confirmed
Details received
⏱️ Audit within 36 hours
💷 £97 credited toward any package